FAQ - Frequently Asked Questions
1. How long does shipping take?
Orders are typically processed within 5–8 business days after payment confirmation. Standard international shipping takes 7–15 business days depending on the destination. Express shipping options are available with delivery in 5–8 business days.
2. How do I return or exchange a product?
We offer a 30-day return and exchange policy. Items must be unused, uninstalled, and in original packaging. Please contact us at yuo@wegsuteparts.com to initiate a return, and we will respond within 24 hours.
3. What vehicles are compatible with your products?
Our air suspension components are compatible with a wide range of luxury and premium vehicle makes and models, including Mercedes-Benz, BMW, Audi, Land Rover, Porsche, Volkswagen, Jaguar, Tesla, Lexus, and more. Please check the product page for specific fitment details, or contact us with your vehicle's make, model, and year and we will confirm compatibility.
4. What is the warranty period?
All our products come with a 12-month warranty covering manufacturing defects. The warranty does not cover damage caused by improper installation or misuse.
5. What are your main products?
Wegsute specialises in high-performance automotive air suspension components. Our main products include:
- Air Suspension Struts & Shock Absorbers
- Air Suspension Spring Bags
- Suspension Repair Kits
- Valve Blocks & Air Compressors
- Hydraulic ABC Shock Absorbers
6. How do I confirm the correct part number for my vehicle?
Each product listing includes the reference part number(s) and a detailed vehicle fitment list. You can match your existing part number with the reference numbers listed on the product page. If you are unsure, please send us your vehicle's VIN or part number and we will help you identify the correct part.
7. Do I need a professional mechanic to install the parts?
Yes, we strongly recommend professional installation by a qualified mechanic or suspension specialist. Improper installation may void the warranty and could affect vehicle safety and performance.
8. What should I do if I receive a damaged or incorrect item?
Please inspect your order upon receipt. If the item is damaged, defective, or incorrect, contact us within 7 days at yuo@wegsuteparts.com with photos of the item and packaging. We will arrange a replacement or refund promptly.
9. Do you ship worldwide?
Yes, we ship to most countries worldwide, including Europe, the Middle East, Southeast Asia, South America, South Africa, and North America. Shipping costs and delivery times vary by destination and are calculated at checkout.
10. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer. We are not responsible for delays caused by customs clearance. We recommend checking your country's import regulations before placing an order.