Refund policy

Refund Policy

Please review this policy in full before placing an order or initiating a return. By purchasing from Wegsute, you agree to these terms.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions
To be eligible for a return, items must be in brand-new, uninstalled, and unused condition:
- Never mounted, installed, or test-fitted to any vehicle
- In original condition with no scratches, tool marks, grease, or fluid contact
- In original packaging with all included hardware, accessories, and documentation

Installed and Test-Fitted Items (Not Eligible for Return)
Suspension components showing any signs of installation or attempted installation are not eligible for return. This includes:
- Marked, scratched, or damaged threads, fasteners, or mounting hardware
- Scuffs, scratches, or tool marks on damper bodies, air spring sleeves, or finished surfaces
- Contact with dirt, debris, grease, oil, brake fluid, or road grime
- Missing hardware, accessories, dust boots, or bump stops
- Any product mounted to a vehicle. Test-fitting counts as installation.
If you are unsure whether a part will fit your vehicle, please contact our support team with your VIN before ordering or attempting installation.

Restocking Fee
No restocking fee ($0) will be charged for approved returns in eligible, uninstalled condition.

Return Shipping Costs & Responsibility
- Returns Due to Our Error (Defective, Damaged in Transit, or Wrong Part Received):
  We will cover the full return shipping costs and provide a return shipping label, followed by a free replacement or a full refund. Photos and a description of the issue are required.
- Returns Due to Customer Reasons (Change of Mind, Ordered Wrong Part, or No Longer Needed):
  The customer is responsible for the actual return shipping costs. We recommend using a trackable and insured shipping service.

How to Start a Return
To initiate a return request, please follow these steps:
1. Contact our support team at yuo@wegsuteparts.com within 30 days of receiving your item.
2. Provide your order number, reason for return, and clear photos of the uninstalled part, packaging, and hardware.
3. Once approved, you will receive return instructions and the return shipping address. Items sent back to us without prior authorization will not be accepted.

Return Address:
Room 202, Building 1, No. 11, Shiziling Erheng Road, Junhe Street, Baiyun District, Guangzhou, GD, 510080, China

Damages and Issues
Please inspect your package upon delivery. If the item is defective, damaged, or if you receive an incorrect item, contact us immediately at yuo@wegsuteparts.com with photos of the package and item so we can resolve the issue promptly.

Exchanges
The fastest way to get the correct part is to return the unused item following the return process, and once the return is accepted, place a separate order for the new part.

Refunds
We will notify you once we have received and inspected your returned item. If approved, your refund will be automatically processed back to your original payment method within 10 business days. Please note that it may take an additional 3–5 business days for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since your return was delivered and approved, please contact us at yuo@wegsuteparts.com.