Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Conditions To be eligible for a return, items must be:
- Uninstalled and unused
- In original condition with no signs of installation or modification
- In original packaging with all included accessories and documentation
Non-Returnable Items The following items cannot be returned:
- Parts that have been installed or show signs of use
- Custom-made or special-order parts
- Items damaged due to improper installation
- Sale items and gift cards
To start a return, you can contact us at yuo9696@outlook.com. Please note that returns will need to be sent to the following address: Room 202, Building 1, No.11, Erheng Road, Luogang Shiling, Jiahe Street, Baiyun District, Guangzhou
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at yuo9696@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yuo9696@outlook.com.